Associate, Participant Support

This is a great entry level role in our Programmes Division. We’re recruiting for a self-starter who is passionate about customer service to support participants on our programmes to have the best experience. Working with participants across numerous programmes, you will be supporting educators in schools to keep getting better, ensuring every child can thrive, no matter what their background.

We are delighted that you're interested in this role - it couldn't be a more exciting time to join us. We’re a new, bold organisation formed from the merger of two education charities, Ambition School Leadership and the Institute for Teaching.

Through our suite of programmes for individuals and organisations, we’re able to support educators at every stage - from new teachers through to executive leaders of groups of schools.

We know that great teaching and school leadership are the most powerful levers for transforming children’s outcomes. Effective leaders set the culture and create the conditions for improvements in teacher expertise, and expert teachers can close the attainment gap. Yet too much professional development for teachers and school leaders is low-quality, generic and fragmented.

Our new organisation has a single focus: to help teachers and school leaders to keep getting better. We think that this is the best way to make sure that every pupil, regardless of their background, gets a great education.

We are one of the largest teaching and school leadership development providers in England, with more than ten years of collective experience working with everyone from new teachers to multi-academy trust CEOs and all of the roles in between.

Through our evidence-based programmes, we’ll work with schools serving low-income communities to provide high-quality development for educators at all levels, built on an understanding of what schools really need to improve. Our work is informed by the latest research and practice from the front line. Moreover, it’s shaped constantly by our partnerships with schools and trusts across the sector and the frontline experience of our network of teachers and leaders.

To help us achieve our vision and mission and establish a thriving and positive working culture, we are looking for high-calibre and ambitious candidates to join us.

To excel in this role, you’ll be passionate about customer service, great communicator, confident building relationships with stakeholders and have strong organisational skills. Our ideal candidate will have high levels of initiative and be committed to our mission and values.

To find out more about this role, please download the job description here

Our offer

We are happy to be able to offer you:

  • Agile working - a dynamic and flexible internal culture that gives employees control over the way they work and supports wellbeing
  • A competitive annual leave entitlement of 25 days, plus bank holidays
  • A generous employer pension contribution of 11% (10% pension plus 1% NI rebate)
  • Competitive salaries rates and life assurance
  • Access to an interest free season ticket and bike loans, as well as eyecare vouchers
  • An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters
  • A robust learning and development offer that ensures your continuous professional development

How to apply

 To apply for any of our vacancies please email [email protected] with the following:

  • An up-to-date CV, no more than two pages in length
  • A cover letter - up to one page - which must include why you are interested in the role and any dates you are unavailable for interview
  •  Equality monitoring form

Please note, if you are successful and appointed to work from our London office, we will be moving to an exciting new office space in West London by the end of the year. Further details will be shared on your appointment.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

Unfortunately, due to the number of applications we receive at this stage we will not be able to contact unsuccessful applicants. Please be advised we reserve the right to close the vacancy earlier than stated should we receive a larger number of applications. We recommend you apply early to avoid disappointment.

For any questions or queries please email us at [email protected]

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.