Programmes Senior Co-ordinator
Who we are looking for
We are looking for 3 motivated and talented individuals to join our Programmes team as Programme Senior Co-ordinators (internally know as Programmes Senior Associate). One of the roles will be offered on a 12 month FTC basis (maternity cover) and the remaining two roles will be offered on a permanent basis.
The role is responsible for delivering the day to day communications with stakeholders on a cohort, programme or range of our programmes, ensuring an excellent level of customer service.
You'll provide the interface between the organisation and our stakeholders, liaising with other teams to ensure that full programme requirements are communicated and fulfilled. As well as supporting end to end programme management for the area you are responsible for. As the Senior Associate, the role may include oversight and coordination of Programme Associates, acting as a point of escalation, and helping to develop longer-term programme management plans.
Based in either our Birmingham, London or Manchester office, you’ll provide high-quality handling of in-bound queries (e.g. from participants or delivery partners), escalating where appropriate in line with agreed escalation policies, and seeking to build a friendly, professional and warm relationship with stakeholders. You’ll collect and review stakeholder feedback and follow up where appropriate in line with team ways of working, and contribute to continuous improvement across the team.
This exciting role is varied and complex, and will require a robust, agile and creative individual to fulfil the needs of the organisation. It is essential that you have an excellent understanding of customer service standards and have prioritisation, organisation and planning skills. In this role you will need to use your initiate to make improvements and have strong analytical skills with the ability to interrogate data and identify trends.
We are happy to announce that we will be able to offer you:
- Agile working culture, so you can control how you work.
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
- Enhanced maternity pay after a year’s service.
- Shared parental leave package.
- Access to free, confidential 24/7 wellbeing and support line.
- Professional development offer for all staff.
- 25 days’ annual leave + bank holidays.
- Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
- Interest free season ticket / bike loans
How to apply
All applications must be received by the closing date, 9am on 2 February 2022. Interviews are expected to take place on the 9th and 10th February 2022.
To apply for this role, please click here
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
For any questions or queries please email us at [email protected]
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.