The purpose of this policy is to ensure that complaints are dealt with in an appropriate manner. The complaints policy and procedure is accessible to all, and all complaints are handled in a fair, consistent and timely way.
This policy allows for all stakeholders and learners to log a formal or informal complaint should they have a need to.
Malpractice and maladministration policy
The purpose of this policy is to protect the integrity of all qualifications awarded by or on behalf of Ambition Institute, so that our qualifications remain a reliable indicator that a consistent standard has been met.
The policy seeks to achieve this by clearly defining a consistent approach to prevent, identify, deal effectively with and learn from any instances of malpractice or maladministration.
Accreditation refund policy
The objective of this policy is to provide clarity on the circumstances which would result in refunds being made to the customer (school/participant/MAT/delivery partner) in the event of participants not being able to complete an Ambition programme, and to outline the process through which we would manage any appeals to such decisions.
The objective of this policy is to ensure that all participants on our programmes or those completing a programme through our alliance partners are aware of the consequences of any form of plagiarism when submitting written assignments and course content for assessment.
Assignment assessment and appeals policy
The objective of this policy is to ensure that all summative assessment within Ambition is a reliable indicator that the intended standard has been met. We seek to achieve this by laying out a robust process that will lead to fair and consistent marking practices. This policy also outlines the process through which a participant can appeal against an assessment outcome. This policy only applies to NPQ programmes beginning in Autumn 2020 or earlier.
Learning Support policy
We are committed to ensuring all participants are successful on our programmes. We recognise that sometimes participants may be need additional support or reasonable adjustments to ensure they are successful and this policy details how we will do this.
This policy sets out the circumstances in which a withdrawal from one of our programmes may take place, and our approach should it arise. This policy ensures that we have measures in place to enable all participants to fully benefit from our programmes as far as possible, with withdrawals only taking place following full consideration of alternative options.
Deferral and NPQ Extension policy
This policy outlines our approach to requests from participants to defer a programme place, including circumstances where a deferral would be approved, and arrangements that would apply in managing the deferral from and return to the programme.
Attendance and programme completion policy
This policy provides clarity on programme completion expectations, including attendance and associated qualifications, where applicable. The policy also outlines the process if a participant’s circumstances change and they are no longer able to attend an event, 1:1 development session or complete an independent learning task.
Data Protection Policy
This policy is intended to ensure that personal information is dealt with properly and securely and in accordance with the General Data Protection Regulation (2018), the Data Protection Act 2018 and other related legislation. It will apply to information regardless of the way it is used, recorded and stored and whether it is held in paper files or electronically.
NPQ Part-time, deferral and portability
This policy outlines how participants who are part-time, defer or transfer schools during their NPQ will be supported to continue engaging with their programme.