Our policies

Complaints Policy

The purpose of this policy is to ensure that complaints are dealt with in an appropriate manner. The complaints policy and procedure is accessible to all, and all complaints are handled in a fair, consistent and timely way.

This policy allows for all stakeholders and learners to log a formal or informal complaint should they have a need to.

Download our Complaints Policy >

Malpractice and Maladministration Policy

The purpose of this policy is to protect the integrity of all qualifications awarded by or on behalf of Ambition Institute, so that our qualifications remain a reliable indicator that a consistent standard has been met.

The policy seeks to achieve this by clearly defining a consistent approach to prevent, identify, deal effectively with and learn from any instances of malpractice or maladministration.

Download our Malpractice and Maladministration Policy >

Deferral Policy

An outline of our approach to requests from participants to defer a programme place, including the circumstances where a deferral would be approved, and arrangements that would apply in managing the deferral from and return to the programme.

Download our Deferral Policy >